City of Ekurhuleni attends to electricity purchasing system error
The City of Ekurhuleni says it is attending to a system error that is preventing customers from purchasing electricity.
WHAT IS THIS ELECTRICITY PURCHASING SYSTEM ERROR
Yesterday, Tuesday, 8 August the residents of the metro faced hardship when attempting to purchase electricity due to a malfunction.
“As of this [afternoon], many customers have been receiving error messages when purchasing electricity from all relevant platforms,” the City of Ekurhuleni confirmed.
“The issue is receiving urgent attention and regular updates will be provided through our social media platforms, website, and sms service. The City apologises for the inconvenience caused,” the City of Ekurhuleni replied.
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CITY OF EKURHULENI ROLLS OUT PREPAID METER UPGRADES
Meanwhile, the City of Ekurhuleni recently urged participation in its Prepaid Electricity Meter updates.
The project got underway in Edenvale and Nigel at the beginning of June, according to the metro.
The City has already covered 78% of the meters in Edenvale and Nigel, and has moved to Benoni, Springs and surrounding areas.
“The current electricity meters will automatically seize to work by 24 November 2024 owing to a date rollover problem, unless each individual meter is updated. This means residents will no longer be able to load electricity on them after the said deadline,” metro spokesman Zweli Dlamini explained.
“The Token Identifier (TID) rollover programme that the City is using to update the electricity meters will continue until 24 November 2024,” he explained.
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He also warned that tokens that were purchased but not utilised before the deadline will be rendered invalid.
“This change will affect all prepaid meters with 11 digits and not only the City of Ekurhuleni prepaid electricity meters,” Dlamini explained.
ALSO READ: City of Ekurhuleni urges participation in Prepaid Electricity Meter updates
WHERE THE PROJECT IS HEADED NEXT
The project will be moving to the following areas between August and October:
- August 2023 – Boksburg and Alberton;
- September 2023 – Kempton Park and Thembisa; and
- October 2023 – Brakpan and Germiston.
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